Question 1

How do I order or reserve a vehicle?

Accepted Answer

Choose the vehicle online and review the price, taxes, and delivery details before confirming. We treat the order as binding once the required payment has been completed.

Question 2

What happens if the vehicle is no longer available?

Accepted Answer

Offers remain subject to stock. If a vehicle becomes unavailable after your order, we contact you as quickly as possible and refund the amounts you have already paid.

Question 3

What is included in the displayed price?

Accepted Answer

Displayed prices follow the rules for your current market and customer type. Unless stated otherwise, they include VAT and the indicated costs; some markets may also show country-specific taxes or configured delivery charges.

Question 4

Which payment methods can I use?

Accepted Answer

ReadyCar ® can accept secure card payments, bank transfers, or financing through approved partners, depending on the order. Delivery only happens after the required payment steps are complete.

Question 5

How long does delivery take?

Accepted Answer

Delivery timing depends on the vehicle's origin, transport, and registration steps. Consumer terms currently mention an estimated range of roughly 3 to 15 working days, and we will inform you if there is a delay.

Question 6

Which documents do I receive with my order?

Accepted Answer

You receive the main order paperwork once it has been generated and handed over, including: the invoice the sales agreement the vehicle documents and delivery items that apply to the sale, such as the certificate of conformity, manual, and keys

Question 7

Can I withdraw or cancel after receiving the vehicle?

Accepted Answer

Check the terms that apply to your country and customer type before ordering. The Portuguese consumer terms currently describe a 14-day withdrawal right after receipt, except for customized vehicles; return costs and any loss in value can still apply.

Question 8

What warranty do I get?

Accepted Answer

The warranty shown on the vehicle page, invoice, and sales agreement is the reference. Depending on the sale, this can include the remaining manufacturer warranty plus the applicable legal or commercial warranty described in the terms.

Question 9

Can professional customers buy through ReadyCar ®?

Accepted Answer

Yes. ReadyCar ® Professional is built for business customers, with dedicated pricing logic, VAT handling, and separate professional terms.

Question 10

Can I check mileage, equipment, and known damage before ordering?

Accepted Answer

Yes. Vehicle pages are intended to show the key commercial and technical information before purchase, including mileage, specifications, equipment, history details, and any known damage or condition notes that are available to us.

Frequently asked questions